Welcome
Our courses are offered in collaboration with Papillon Training – Ipsa and are registered with SETA
We are offering flexible pricing options including group and individual rates to make our courses accessible to everyone looking to enhance their skills!
PRECUREMENT ENHANCEMENT PROGRAMME
Optimize and Elevate Your Hospitality Operations with Expert Linen, Towel and Textile Management Training
With over a decade in hospitality and partnerships with 300+ hotels, we understand the industry’s challenges and opportunities. Now, we’re sharing our expertise through our Linen, Towel & Textile Management Training—designed to cut costs, boost efficiency, and enhance product knowledge.
This program empowers management, operations teams, and housekeeping staff with essential skills to streamline operations, reduce downtime, and optimize textile management.
Ready to transform your hotel’s efficiency? Join our specialized training today!
Who should attend:
This course is designed to benefit Operations, Room Division Managers and Executive housekeepers, housekeepers, new or current, and/or anyone involved in the management and maintenance of hotel linens, towels and textiles.
Whether you’re new to the role or looking to deepen your existing knowledge, this course will provide valuable insights and skills.
We look forward to guiding you through this specialized training program and helping you excel in your role. Your commitment to learning will not only enhance the quality of service provided to guests but also contribute significantly to the overall success and reputation of your hotel.
Contact us for course dates, pricing and if you would like to discuss our complete range of courses.
Sharon Finniss
SN & Associates Pty Ltd
Founding Member
With over 10 years of experience and collaborations with more than 300 hotels, Sharon specializes in staff training, room upgrades, and procurement. Her practical approach helps hospitality teams improve service, streamline operations, and enhance guest experiences.
Natalie Soinè
Papillon Training
Managing Member
- CEO, Facilitator and Qualified Assessor
- 18 Years experience as a Corporate Executive Assistant
- 20 Years in the field of Education and Training
- President of WiBiA (Women in Business in Africa)
- Winner of the Businesswomen’s Association Regional Business Achiever Award 2005
This training course is presented in association with The Institute of Professional Secretaries and Assistants.
Accredited with Services SETA. Accreditation Number:13521
Unit Standards: 13928 and 13930. NQF Level: 3. Credits: 8.
Mission Statement
Empower. Elevate. Inspire.
We believe quality training transforms lives. By equipping individuals with the right skills, we create a ripple effect—empowering people, strengthening communities, and rising together.
These training modules can be completed individually, one at a time, or all together as a comprehensive session.
Courses start from R2800
Introduction to Hotel, Linens and Textiles
This module provides a foundational understanding of the role linens and textiles play in the hospitality industry. Trainees will explore the types of linens commonly used in hotels, their functions, and how they contribute to guest experience and brand perception.
Key Components:
Understanding different linen types (bed, bath, table, etc.)
The role of textiles in branding and guest experience
Basic textile terminology and care considerations
Assessment tests once course/module is completed
Certificate on completion
Overview of Towels, Quality Standards and Selections
This module focuses on towels—one of the most frequently used textile items in hospitality. It covers towel types, materials, GSM (grams per square meter), absorbency, durability, and how to select the right towels based on hotel standards and guest expectations.
Key Components:
Towel types, materials, and GSM explained
Quality benchmarks and durability factors
Choosing towels based on guest comfort and cost-efficiency
Assessment tests once course/module is completed
Certificate on completion
Inventory Management
Trainees will learn best practices for tracking and managing linen and textile inventory. This includes monitoring usage, minimizing losses, establishing par levels, and ensuring that adequate stock is available to meet operational needs without overstocking.
Key Components:
Setting and maintaining par levels
Loss prevention and tracking usage
Conducting regular audits and stock counts
Assessment tests once course/module is completed
Certificate on completion
Ordering Process
This module outlines the step-by-step procedures for ordering hotel linens and towels. Topics include supplier selection, order planning, purchase cycles, quality control on delivery, and coordination between procurement and housekeeping teams.
Key Components:
Planning orders based on usage trends
Communicating effectively with suppliers
Implementing quality checks upon delivery
Assessment tests once course/module is completed
Certificate on completion
Laundry Guide for Hospitality Housekeeper
Focused on effective laundering practices, this module teaches how to handle, wash, dry, and store linens to extend lifespan and maintain hygiene standards. It also covers stain treatment, fabric care symbols, and how to prevent common laundry issues.
Key Components:
Washing, drying, and folding best practices
Handling stained or damaged linens correctly
Optimizing laundry cycles for hygiene and efficiency
Assessment tests once course/module is completed
Certificate on completion
Communication and Problem Solving
This soft-skills module equips hospitality staff with the tools to communicate effectively within teams and with guests. It emphasizes clear communication, active listening, and practical strategies for resolving common linen-related problems or guest complaints.
Key Components:
Effective communication between departments
Handling guest complaints professionally
Proactive problem identification and resolution
Assessment tests once course/module is completed
Certificate on completion
Sustainability and Cost Efficiency
This final module highlights the importance of sustainable linen practices in hospitality. Topics include water and energy conservation in laundry processes, reducing textile waste, reusing materials, and implementing cost-saving initiatives without compromising quality.
Key Components:
Reducing water, energy, and textile waste
Eco-friendly laundry techniques
Implementing cost-saving initiatives without reducing quality
Assessment tests once course/module is completed
Certificate on completion
Additional Learning Programmes
In addition to our core training modules, we offer a range of supplementary learning programmes that can be taken independently or alongside your selected course. These programmes are designed to enhance workplace performance and professional development.
Available Programmes Include:
- Business and Report Writing
- Conflict Management
- Office Administration
- Customer Service Excellence
- Workplace Ethics and Conduct
To explore our full range of programmes or to discuss customised training solutions for your team, please contact SNA, we’re here to help you build a skilled, confident workforce.
Assessment tests once course/module is completed
Certificate on completion